DELIVERY & RETURNS
We offer delivery on art as well as using a specialist fragile shipping service for glazed art. Every box in our vans is a fragile item, so it's given the care and respect it deserves.
From the artwork information
In stock, ready to ship
2 to 4 business days
Low Stock
2 to 4 business days unless stated otherwise at checkout
Please note delivery status at the checkout
This could either have...
Standard 2 to 4 business days
OR
2 - 3 Weeks depending on the item(s) selected
If purchasing for a specific date, please let us know in advance so we can try to accommodate your needs. This can be done via the "Ask a question" tab below.
Artwork that is with our Publisher or the Artist, that needs framing or is bespoke will come with a lead time and your confirmation email will have estimated times of arrival depending on the artwork ordered. Please do contact the us at info@framedartdirect.co.uk if you have any questions regarding delivery ETA. We are here to help.
If you have agreed a return of your artwork with the gallery please ensure it is in the correct packaging and safely returned either in person or via courier. If you would like the gallery to arrange collection we can deduct shipping cost from the refund value for you and action a refund once the artwork is safely with us.
Please note that bespoke artwork or commissions that are created specifically for your order may not be returned or refunded, please do contact the gallery with any questions related to your order and we will be happy to assist you with any queries you may have.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@framedartdirect.co.uk
Unless specified otherwise or where a return label has not been provided, returns will need to be sent to the following address:
Shop for Frames
Dean Street
Marlow
Buckinghamshire
SL7 3AA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@framedartdirect.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@framedartdirect.co.uk